Today, Temeda is empowering Shawmut with an array of data, from diagnostics to odometer readings, GPS coordinates and other valuable details. This intelligence flows directly into the Temeda solution — and then into Shawmut management’s hands in the form of robust reporting, multi-layered condition analysis and more.
Dedication to Excellence
Another aspect of Temeda that impressed Costelloe is their dedication to customer service. “I never know what equipment will come into our fleet next, from a rental standpoint,” she says. “The customer service overall has been excellent. I have really come to trust the customer service team at Temeda and appreciate their quick response time.”
She saves special praise for Temeda Vice President Scott Barnes, who she says has gone overboard to ensure Shawmut’s satisfaction. “Scott showed me how to upload a maintenance list into the system so we can track what components were replaced and when, and what needs to be done on certain service intervals,” says Costelloe.