We’re Here to Help You
The Temeda Success Team is dedicated to exceeding our subscriber’s expectations, so you can focus on growing your subscription base. We’ll help make sure they get the most out of our products and services.
We welcome you to take advantage of Temeda’s Success Team. Your success is our success and we are dedicated to helping you exceed your customer’s expectations. As we work with you and your customers we continually focus on building and enhancing best practices supported strong, flexible processes designed to provide you peace of mind. Our deep knowledge of a wide variety of different assets and use cases allows us to recommend the most appropriate telematics hardware, harness, script to maximize the value created by Temeda. The Temeda Install App supports reliable, cost effective asset installation. Whether you choose to utilize your installers or call upon our Nation-Wide installation network, our onboard training helps to ensure best practices are followed throughout the entire installation process. Once installed, our Success Team will provide ongoing management of deployed devices to ensure they continue to report accurately. We are also there to help your Customers to better take advantage of the Temeda App by providing live and recorded training sessions which aid in the quick adoption and deep understanding of our product and services.
Effective use of Temeda’s Success Team not only simplifies telematics adoption and increases peace-of-mind, it reduces the time of deployment and accelerates value creation for your customer.
Temeda Success Team Services
- Trained Professionals providing Live on-demand phone support
- Maximum 12 Hour Response time via email 24x7x365 (Including Holidays)
- Ongoing Device Management of deployed devices
- Access to our network of installation professionals
- Support in selection of hardware and asset specific scripts
- Access to our Install App and training for Best Practice Install Techniques
- Help with on-boarding new accounts
- Access to Temeda.com training with live and recorded training sessions
- Help with ongoing customer training with new features and capabilities
- Development of Sample reports, alerts, and maintenance plans
- Assistance with asset enrollment into Temeda
- Support in documenting enhancement requests
We always appreciate your feedback on ways to better serve you and your Customers.